Keeping Spending Affordable
Our gambling tools include deposit limits, cooling-off, self-exclusion and account closure through support. Set limits using money left after essential expenses; winnings should never be needed to meet those expenses. Gambling involves the possibility of losing your stake, and no promotional offer removes that possibility.
Keep track of time as well as money. Extending a session because of losses can make stopping harder. If gambling begins to affect sleep, relationships or essential spending, pause and speak to someone rather than trying to resolve the situation with another bet.
Asking Us for a Break
Contact our support team to request the restriction that fits your needs. A deposit limit addresses funding, cooling-off gives you a break, and self-exclusion is available when you need a stronger restriction. You can also ask us to close the account.
Tell the team clearly which measure you are requesting. Do not continue playing while deciding whether a break would help, and do not create another account to avoid a restriction. Ask a trusted person to support your decision if stopping feels difficult.
Blocking Access and Finding Support
Gamban provides blocking software that can help restrict gambling access across devices. It can form part of your decision to stop alongside account restrictions. Check its guidance for your device and consider whether other devices you use also need protection.
GamCare provides the National Gambling Helpline on 0808 8020 133. GambleAware offers gambling-harm information; Gordon Moody provides specialist assistance, and Gamblers Anonymous offers peer support. You can contact independent services even if you have not spoken to our team.
Age and Shared Devices
Play is restricted to people aged 18 or over. Keep account details private and secure devices used by younger people. Sign out when you finish, especially where a phone or computer is shared.