Registration Commitments
We ask you to provide accurate personal details when you register and keep them consistent with your identity documents. Access is restricted to adults aged 18 or over. Our account restriction covers each person, household, e-mail address, phone number and IP address; creating an additional profile breaches that restriction.
Keep the password to yourself. If access fails, use the password reset function or approach support instead of creating another account. You remain responsible for keeping your sign-in details away from other people, including anyone under the permitted age.
Payment and Document Requirements
Your deposits require 1x turnover before withdrawal; a request without that turnover incurs a 10% fee. We send withdrawn funds back through the original deposit method. No more than three withdrawal requests can await processing simultaneously, and assessment takes up to three business days.
We may require identity, address and payment evidence, with source-of-funds information requested in some cases. Send the required documentation within 30 days. Documents and account information must agree; ask our team for help if you do not understand what evidence is required.
Promotional Balance Conditions
Only one bonus can be active. Our casino welcome stages require qualifying deposits and activation in My Bonus before betting from those deposits. Skrill and Neteller are excluded, and each stage has its own validity period.
Welcome wagering is 20x on deposit plus bonus, while winnings from spins require 40x. The maximum stake during a stage is £100. Cancellation removes the bonus balance, and a withdrawal request voids the welcome stage. Offer-specific release limits and game contributions also apply; consult those conditions before choosing a promotion.
Assistance with Our Rules
Live chat and e-mail support handle questions about these requirements. Explain the account action or promotion concerned so we can address the relevant rule.